How Rude!

It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it’s coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility. 

Additional Resources:

BOOKS: 

Insight: Why We’re Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life, by Tasha Eurich, 2017.

Mastering Civility: A Manifesto for the Workplace, by Christine Porath, 2016.

The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It, by Christine Pearson and Christine Porath, 2009.

RESEARCH:

Trapped by a First Hypothesis: How Rudeness Leads to Anchoring, by Binyamin Cooper, et. al, Journal of Applied Psychology, 2022.

Make Civility the Norm on Your Team, by Christine Porath, Harvard Business Review, 2018.

The Key to Campbell Soup’s Turnaround? Civility, by Christine Porath and Douglas R. Conant, Harvard Business Review, 2017.

How Rudeness Stops People From Working Together, by Christine Porath, Harvard Business Review, 2017.

Does Rudeness Really Matter? The Effects of Rudeness on Task Performance and Helpfulness, by Christine L. Porath and Amir Erez, Academy of Management Journal, 2017.

An Antidote to Incivility, by Christine Porath, Harvard Business Review, 2016.

The Hidden Toll of Workplace Incivility, by Christine Porath, McKinsey Quarterly, 2016.

Catching Rudeness Is Like Catching a Cold: The Contagion Effects of Low-Intensity Negative Behaviors, by Trevor Foulk, Andrew Woolum, and Amir Erez, Journal of Applied Psychology, 2016.

Does Civility Pay?, by Christine L. Porath and Alexandra Gerbasi, Organizational Dynamics, 2015.

The Impact of Rudeness on Medical Team Performance: A Randomized Trial, by Arieh Riskin, et al, Pediatrics, 2015.

The Price of Incivility: Lack of Respect in the workplace hurts morale-and the bottom line, by Christine Porath and Christine Pearson,  Harvard Business Review, 2013.

Creating Sustainable Performance, by Gretchen Spreitzer and Christine Porath, Harvard Business Review, 2012.

Toward Human Sustainability: How to Enable More Thriving at Work, by Gretchen Spreitzer, Christine L. Porath, and Cristina B. Gibson, Organizational Dynamics, 2012.

Overlooked But Not Untouched: How Rudeness Reduces Onlookers’ Performance on Routine and Creative Tasks, by Christine L. Porath and Amir Erez, Organizational Behavior and Human Decision Processes, 2009.

GRAB BAG:

Why Being Respectful to Your Coworkers is Good for Business, by Christine Porath, TED Talk, January 2018.

Do Nice People Finish Last or Best? by Christine Porath, TED Talk, February 2018.

Christine Porath’s Georgetown University webpage


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